FAQs

PRINT DELIVERY COSTS

Delivery is calculated at check out, and the cost is determined by the shipping destination and the weight of the order. You can add items to the basket to preview the total cost, no payment will be taken before the shipping costs are calculated. UK delivery is charged from £6.10 per item, meanwhile rest of the world delivery starts from £11.65.

Customs Tax for Overseas Customers: Custom tax or duties where applicable are to be paid by the customer receiving the goods not by the sender. Please be aware that if you are ordering goods from a country where customs taxes will be charged, 

All prints are supplied framed and packaged securely in a cardboard box

DELIVERY TIMINGS FOR PRINTS

Shipping typically takes to 5-10 days to arrive in the UK from when the order is made. And between 2-12 weeks for international shipping. During the Christmas period, the delivery time may be slightly longer. Once the parcel has been shipped you will receive an email notification. 

All UK parcels are sent via Royal Mail. You should expect to receive the parcel in 2-4 days from when you are sent the shipping notification email.

For international deliveries, I use Royal Mail Tracked and Signed. Expect to receive international parcels in 5-10 working days from when you receive the shipping notification email if the shipping destination is in Europe. Expect the delivery time for all other international deliveries to be 2-4 weeks. 

Damaged or Undelivered Goods

If goods arrive damaged in transit then please contact me immediately to explain the issue. alongside digital photos of the damage to the outside of the parcel as well as photos of the damage to the print itself. These photos are essential in order to claim a refund from the delivery company. Once I have received the photos I will be happy to look into it and offer a refund or replacement.

Please note that if 30 days have passed since your purchase, I unfortunately can’t offer you a refund or replacement.

The delivery company is only responsible for the delivery on the parcel in transit so if the print was damaged after it was delivered to a safe space or a neighbour then this is no longer covered by their insurance policy and I will not be able to offer a refund or replacement. 

If you have received an email notification from me saying that the goods have been shipped but nothing has arrived in the predicted time please get in touch and I will help look into it.

Payment Methods

Payment is handled by either PayPal or Stripe. You do not need a Stripe account you simply check out using your credit or debit card.